Frequently Asked Questions

General Questions

Clocks

* Check our clock repair page for details on troubleshooting issues with your clock.

Can I find Paper Scissors Rock designs in stores in my area?

It's possible! Click here to check!

- return to top -

What other art has Pam done and is she famous?

Pam has designed a mousepad for Coldwater Creek Catalog, and was commissioned to paint an egg for the White House Easter Tree in 1996 and the Pike Place Market Festival Poster in 2000. For many years she painted hand painted egg shells and was known for her work all over the country. She has appeared on several television shows, including a feature story on the National News, and her work was featured in articles in Seventeen, House Beautiful and Washington, and Pacific Northwest magazines. She has also designed jewelry, CD covers, T-shirts, tote bags, and mousepads for various other companies.

- return to top -

Where do you sell your originals?

The originals are not for sale. They have permanent place in the studio.

- return to top -

How often are you at the Pike Place Market?

Our booth is open 7 days a week. Because of the way the market daystall system works we cannot always be in the same spot every day (as much as we'd like to) so you might have to look around for us. We try to set up in the center of the market in the area called the Bridge, which has all the windows overlooking the water at the back of it. If you're having trouble finding our booth you can always ask any other craftsperson in the Market where we are and they'll point you in our direction.

- return to top -

Does Pam design custom clocks?

Well, sure, but designing a clock involves painting an original painting - that means drawing and painting the entire thing by hand. So if you want just one clock, you probably don't want to pay several hundred dollars for the many days and hours of full time work it takes to create it. However, we are happy to create custom designs for corporate gifts or other quantity wholesale orders, and can even put your company logo or a photograph on a clock for you. A minimum order and design fee applies. Please call for information.

- return to top -

Do you make a Pelican/Angel (or any other) clock?

If you don't see it here we don't make it. But if you have something you'd like to see please write us! We keep track of people's requests and when we hear one often enough we add it to the line.

- return to top -

Do the clocks come in both small and large or just one size?

Each design comes only in one size which is listed in the catalog pages.

- return to top -

Do the clocks come with a warranty?

Absolutely. There is a lifetime warranty in every box. Yes, that's lifetime.

- return to top -

How long will one battery last?

Your clock should run for over a year on one battery.

- return to top -

Why does my clock hang crooked?

It may be necessary to adjust your clock in order for it to hang evenly. To do so, simply grasp the black clock housing and twist it until the hanger is straight.

- return to top -

My Sweet Dreams clock won't hang straight.

It sure will! There is an insert inside the gift box with directions. If you've lost it here they are: The face of the Sweet Dreams clock is painted over to one side rather than in the center like our other clocks. This is why the clock movement is mounted at an angle and may need to be adjusted slightly to hang straight. Simply grasp and twist the black clock motor housing and adjust it until your clock hangs properly. It should be at about a 45 degree angle for the clock to balance correctly.

- return to top -

My clock ran perfectly for a long time and now it won't keep proper time.

Change the battery. When the battery gets low the clock will slow down or run inconsistently before it eventually stops. Check our clock repair page for more information on other ways to fix your clock.

- return to top -

My clock won't tick. What do I do?

Okay, this may sound dumb, but it happens - so first check that the red switch is the ON position. Check our clock repair page for more details.

- return to top -

Still not ticking?

Next, make sure the hands rotate freely without touching each other. The most common reason for a clock not working is that the second hand has been bent (downwards, not to the side) and is hitting the minute or hour hand it as it turns. This can happen when you turn the clock over to put in the battery and don't realize you've hit it with your hand or if you set the time by pushing the hands with your finger instead of using the dial on the back of the clock. To check to see if this is your problem hold the clock flat and level and look across it. Give the second hand a little push and see how it spins. If either end of it even slightly grazes the hour or minute hand you've found your problem. Check our clock repair page for more details.

- return to top -

Can I fix this myself?

YES! All you have to do is lift it slightly and unbend it until it has clearance and spins freely. It's that simple. Check our clock repair page for more details.

- return to top -

It's not the second hand - now what?

Another problem that can affect the way the hands work occurs when you set the time by twirling the hands instead of using the dial on the back of the movement (motor). This can loosen the hands from the shaft. If the hour hand spins loosely or falls to the bottom or the minute hand is floppy -- this is your problem. Check our clock repair page for more details.

- return to top -

Can I fix it myself?

Absolutely! First just pull off the second hand. It's as easy as that -- grasp it at the center point (the little circle in the middle) where it's attached to the shaft and pull -- it will come right out. Unscrew the tiny nut and the minute hand lifts right off. Tighten the hour hand by grasping it around the shaft and pushing it down. You will feel it get snug as it slides into place. Put the minute hand back on. It will be loose until you screw the nut back in. This is the only hard part because the nut is so tiny. A little pliers helps if you have trouble doing it with your fingers. The minute hand will stand up at attention when the nut is tight. Slide the second hand back into the shaft. That's it!

- return to top -

Okay, I tried everything and nothing worked. I am sure my clock is dead. What do I do now?

Please check our clock repair page first to make sure. If you did not save your warranty and would like to order a new motor from us you may do that instead. The motors are $5.50 and include easy instructions on how to remove and replace your clock motor. Shipping is free. Click here to order.

- return to top -

REMEMBER: PLEASE CHECK OUR CLOCK REPAIR PAGE FIRST THEN CALL US BEFORE RETURNING A CLOCK THAT DOES NOT WORK! 99% OF PROBLEMS CAN BE REPAIRED OVER THE PHONE, AND WE CAN BOTH SAVE TIME AND SHIPPING COSTS!